Challenge — Roll out SSPR as a secure pilot

تحدي — طلّع الـ SSPR كتجربة آمنة

The helpdesk spends 40% of its time on password resets. Run a secure pilot of self-service password reset for a small group, with strong verification, forced registration, notifications and a fallback contact — then give the helpdesk the right role for users who are still stuck.

The 3 tasks you will do

• Requirement 1 — Pilot groupالمتطلب 1 — جروب التجربة
• Requirement 2 — Strong, selected SSPRالمتطلب 2 — SSPR قوي ومحدد
• Requirement 3 — Fallback helpالمتطلب 3 — مساعدة احتياطية

The lesson it belongs to

• Allow users to reset their password with Microsoft Entra self-service password reset